You’ve been asking for the ability to log into your Phaxio dashboard and, if needed, click a button to resend a fax. We think that makes sense, and today we’re happy to officially unveil the Resend Button. The resend button appears on the View Fax page of each completed fax in your account. Once the resend button is clicked, Phaxio will redirect you to a new View Fax page for the new fax. The new fax acts as its own entity and has a unique faxID completely unrelated to the original fax. Note: If you’ve opted out of having your...

It’s been a long time coming and we’re happy to give all of our users the ability to set the callerId on their faxes. While adding the callerId is simple to do with both the Phaxio API and the web UI, there is one requirement: you must own the fax number within Phaxio.  Adding CallerId in the API Adding callerId using the Phaxio API is as simple as including the parameter caller_id=1234567890 into your API call. So, where you may have had: curl https://api.phaxio.com/v1/send \ -F 'to=4141234567' \ -F 'filename=@/path/to/a/supported/file' \ -F 'api_key=API_KEY' \ -F 'api_secret=API_SECRET' You would now have...

As I’ve mentioned many times, we try to keep Phaxio as simple and straightforward as possible. I’ve been looking around the interwebs at some other great APIs and I think it may also be beneficial to have primer available for developers looking to get the most out of the send fax operation.If you’re reading this primer, you won’t be learning any coding tricks, you’ll simply understand why certain parameters exist and how to use them to your benefit.  The send fax docs are a pretty good place to get started and it may help to keep a tab open while...

An API’s greatest ally is its documentation. If the documentation is impossible to read, you’ll lose customers. API doumentation needs to be straightforward, provide simple examples and needs to anticipate what information developers are going to need.  We try to make sure that our documentation follows all of the rules above. (Perhaps I’m so attuned to this because I’m reworking the documentation on PhaxCodes.)  But, for every developer that reads our documentation, there’s another that skips the “Docs” button and  just send us emails asking questions that are answered outright in our documentation.  As an example, we were just asked if you could...

Howard here. We've been getting a ton of requests recently for a Ruby Gem and C# helper. I'm happy to report that they've already been completed and should be released any day now!

The Problem In the fax industry, retries are a norm. Most fax providers give you the opportunity to setup how many retries take place per fax, and at what interval. You can do that at Phaxio as well. But we wanted to make the standard of retries better. We dove into our data to determine if there was a smarter way for our users to use retries. Could we find a case where one well-timed retry could be more efficient than a “brute force” style multiple retries? Discovery Finally, we discovered it: Busy Lines. Now we’ve been working on features...

Everybody loves countdowns. Dick Clark, Ryan Seacrest, Astronauts, and GOB Bluth, among countless others. So, we decided that if might be helpful to let you know where you faxes are in the retry stage and how many seconds they are from the retry call. Starting now in the web UI you’ll see a small counterdown timer next to the Will Retry status (as seen above). When the timer hits zero, the page will automatically refresh, your call will be active, and you can feel free to yell blastoff! 

Here's a small announce with a big impact. We've upped the file size limit to 5mb per file! For many of you this won't have any affect, but for some that have been asking for this, you're welcome. If there’s a feature you’re looking for, let us know. 

It’s not always fun and games at Phaxio. Sometimes we need to get down to some hardcore coding. You know what I’m talking about; 90’s trance music, PBR, and big ol’ headphones. This post has nothing to do with that. Actually, this post is about a small Pinterest tool completely unrelated to Phaxio that Josh developed in a couple of minutes that I thought people might find interesting. User engagement and acquisition is extremely important when you’re trying to build a company, and our good friend Aaron Friedman is a industry expert. He was trying to figure out a way for businesses to harness their Pinterest community. Always...

This past Wednesday, Josh and I presented Phaxio to five hundred of our peers at Technori Pitch. (For those of you unfamiliar with Pitch, it’s a gathering of tech enthusiasts that culminates with a showcase of five local startups, each of which gets five minutes of stage time, and a three minute Q&A session.) Presenting your startup is exciting and nerve-wracking; after all you could be opening yourself up to a bunch of mean-spirited criticism – especially if you’re pitching a fax.  Luckily, our pitch was well received, so I thought it might be helpful to give other early startups...

Your web application moves at the speed of the Internet, but your faxes are constrained by the power of telephone networks. The problem is that fax machines can only accept one call at a time, but your web application needs to send many files within a very short period of time. For example, imagine that you’re a restaurant ordering application. You’ll most likely receive the most orders between 2pm and 3pm, and many of those orders will be going to the same restaurants. Say you receive 12 orders at 1:45 pm that need to be filled by Joe’s Pizza by...

Here’s a feature that, while not ground-breaking, should make your life a bit easier: downloading your logs as a CSV.  The CSV generated is based on settings of the logs that you are currently viewing. So, for example, if you only want the logs of your live faxes, make sure to select Live from the Call Type pulldown etc.  Have an idea for a feature (big or small) let us know!